www.computeradminpro.com

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Frequently Asked Questions...

 


Q: Which versions of FileMaker Pro will run Computer Admin Pro?

A: Begining with version 5 Computer Admin Pro is now built on FileMaker Pro version 9. You can use the Computer Admin files in FileMaker Pro version 9, 10 or 11. We have taken advatage of several features that were only introduced in version 9 so it will not work properly under version 8.5 or earlier of FileMaker Pro.


Q: What is the difference between the Single User, Multi User version and Site License?

A: The Single User is virtually the same as the demo except there is no restriction on the number of records created and all annoying reminder screens removed. If you are looking to use Computer Admin Lite or Pro on a single computer as it was designed then this is the version you want.The Single User version is a standalone application and no other software is required.

The Multi User license, which requires a FileMaker Pro, will allow multiple users (with FileMaker Pro 8.5 or 9) simultaneous access to the Computer Admin Pro files..

The Site License allows an unlimited number of users to access the Computer Admin Pro files over a network utilitzing FileMaker Pro. The Site License also offers full access to modify all layouts, scripts and field definitions. To make modifications you will also need a registered copy of Filemaker Pro 9, 10 or 11.

The Site License is the ONLY license that includes "full access" to the Computer Admin files.

Custom Licenses are available. Please contact us describing your specific needs.

If you have questions about using FileMaker Pro on a network you can read the Network FAQ here.

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Q: Can I customize the layouts and add new fields?

A: If you purchase a site license of Computer Admin you will be supplied with the master password which, when used with a registered copy of Filemaker Pro 8.5 or 9, will allow you to access and modify all layouts, field definitions, scripts, etc.

NOTE: Once you alter the structure of Computer Admin you may not be able to easily integrate future updates.


Q: What is the difference between the demo versions and the registered versions?

A: The demo versions of our products are fully functional. They contain the same features at the registered versions of our products. The only difference is our demo versions are limited to only 25 records. Purchasing the registered version will remove this limitation.

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Q: Do you take orders over the telephone?

A: Yes.

Phone order taken 24 hours a day, 7 days a week

Please see the Buy Now page for information on all ordering options including telephone orders.

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Q: Is there a way we could make our own reports in Computer Admin and are there fields that we could set to our own needs?

A: With a copy of FileMaker Pro (available from CG Software or www.filemaker.com) and the Full Access version of Computer Admin you can add/delete or modify all layouts, scripts, buttons and fields and more. Full Access is available with the Site License only.

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Q: How do I upgrade to the latest version of Computer Admin? Is there anything special I need to do, or more importantly, not do?

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Upgrading from version 2.0 or later

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1. Make a backup of your original files.
2. Make sure your old files are closed.
3. Open Computer Admin Pro (or Lite) and click the "Prefs" button near the top of the screen.
4. Select the tab labeled "Tools"
5. Click the button named "Import data from Computer Admin 2.2"
6. Follow the onscreen prompts.

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Q: Is there a phone number to call for information and for tech support?

A: Phone support is at (412) 831-1219 however Email is the preferred route for troubleshooting or bug reports.

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Q: Is there a way for multiple users to access/update the database at the same time?

A: Currently the only way to network the files is to have a copy of FileMaker Pro on each machine needing access to the files.

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Q: Can we just drop the Computer Admin files on our FileMaker Server?  

A: Yes. Computer Admin will work in your current FileMaker Server v. 9, 10 or 11.

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Q: Do you offer a money back guarentee?

A: All CG software products come with a full 30-day money back guarantee.
If you are not perfectly happy with the software you bought, you may get your money back in 30 days of purchase. Rather than resorting to the guarantee immediately, we hope that you write us and tell us why you are not happy. If we can't solve it, you may still get your money back, even after 30 days.

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Q: Can I change any of the field labels?

A: This is not yet a feature of Computer Admin Pro 5.